Effective Date: March 10, 2026.
Last Updated: March 10, 2026.

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1. Introduction

Welcome to Fertile.right (“Fertile.right,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with our services.

This Privacy Policy is intended to align with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

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2. Information We Collect

We may collect the following categories of information:

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a. Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Account login details
• Order history
• Customer support inquiries
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b. Transaction Information

• Products purchased
• Order amount
• Payment method details handled by our payment providers
• Shipping and delivery details
• Refund, replacement, or return requests
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c. Technical Information

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Cookies and analytics data
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d. Health-Related or Sensitive Information

Because Fertile.right operates in a fertility and wellness category, some products or support requests may involve health-related information. We will only collect such information when reasonably necessary for order processing, customer support, compliance, or related legitimate business purposes, and we will handle it with appropriate care.
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3. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide shipping and delivery updates
• Manage your account
• Respond to inquiries and customer support requests
• Send transactional emails and service notices
• Improve our website, products, and services
• Detect fraud, abuse, or unauthorized activity
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing or newsletter communications where permitted or where you have consented

We will retain personal data only for as long as necessary for the purposes for which it was collected, consistent with applicable law and legitimate business needs.

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4. Legal Bases for Processing

We process personal data based on one or more of the following, as applicable:

• Your consent
• The performance of a contract or transaction with you
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights
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5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Analyze website traffic and usage
• Improve user experience
• Support marketing and remarketing efforts

You may control cookies through your browser settings, although disabling some cookies may affect website functionality.

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6. How We Share Information

We do not sell your personal data. We may share your information only when necessary with:

• Payment processors
• Shipping and logistics providers
• Website hosting and platform providers
• Analytics and marketing service providers
• Customer support tools
• Professional advisers, auditors, or insurers
• Government authorities, regulators, or law enforcement when required by law

All third parties are expected to process data only as needed for authorized purposes and in accordance with applicable privacy and security obligations.

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7. Data Security

We implement reasonable organizational, physical, and technical safeguards to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction. The National Privacy Commission emphasizes access controls and related security measures as core parts of data security.

However, no system is completely secure, and we cannot guarantee absolute security.

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8. Data Retention

We keep personal information only for as long as necessary to:

• Fulfill orders and customer requests
• Maintain business and tax records
• Resolve disputes
• Enforce agreements
• Comply with legal and regulatory requirements

When data is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our retention practices and applicable law.

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9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request deletion or blocking where legally appropriate
• Request data portability where applicable
• Lodge a complaint with the appropriate authority, including the National Privacy Commission

To exercise your rights, please contact us using the contact information below.

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10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment gateways, logistics tools, embedded content, or social media integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.

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11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal data from minors without lawful basis or required consent.

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12. International Transfers

If any personal data is processed or stored outside the Philippines, we will take reasonable steps to ensure appropriate protection consistent with applicable data privacy requirements.

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13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Continued use of our website after changes are posted constitutes your acknowledgment of the updated Privacy Policy.

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14. Contact Us

For privacy-related concerns or requests, please contact:

Fertile.right
Email: support@fertileright.com

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